Refund Policy
Last updated .
Short version
30 days, full refund, no questions asked. Email support@massrename.com with the email address you bought with (or your order id) and we process the refund. You do not need to justify it.
Window
The refund window is 30 calendar days from the purchase date. This is longer than the 14-day window required for EU/UK/AU consumers, and it applies worldwide, including to buyers who have already used the tool. If you bought through a reseller or a bundle, their policy may also apply — but ours is the floor.
How to request it
- Email support@massrename.com with subject "Refund".
- Include the email address used at checkout (or the order id from your receipt).
- That is all. No form, no reason, no return.
You can also request a refund from the payment provider's customer portal if your receipt links to one; that route may have its own 14-day limit, so emailing us directly is the safer option.
How long it takes
| Step | Typical time |
|---|---|
| We confirm and issue the refund | Within 2 business days of your email |
| Card / Apple Pay / Google Pay refund appears | 3–10 business days (never later than 14) |
| Digital wallet refunds (where supported) | Usually same day |
Partial refunds are possible if you ask for one (for example, if you bought two licences by mistake). Refund fees charged by the payment processor, if any, are absorbed by us, not deducted from you.
After a refund
The licence key issued with the refunded order is deactivated. If you re-purchase later, you get a new key. Nothing else changes: the free tier keeps working, and no data of yours was ever held by us to delete.
Chargebacks
Please email us before filing a chargeback — it is faster for you and cheaper for us. The charge on your statement appears as Waffo (or "Waffo Pancake"), not "Mass Rename", which is the most common reason people do not recognise it.