Support
Find your licence key, contact us, or check a ticket you already opened. A real person replies within 2 business days.
Find my licence key
Lost the email with your key? Enter the email address you bought with and the order reference from your order confirmation email. We look it up and show the key — you can copy it straight from here.
Contact support
Tell us what is going on and we will get back to you by email. The more detail you include — what you were renaming, what went wrong — the faster we can help. Every message opens a ticket you can track below.
Check a ticket
Enter the ticket number you were given and the email you used. You will see the current status and the full thread, and you can add a reply — the page does not poll, so use Refresh to pull in new staff replies.
Still stuck? Email support@massrename.com — but a ticket above is usually the fastest way to reach us.